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Terms of Service

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Re-run Policy

Failed Gene Scan runs will be subjected to in-house QC auditing.

If the failure is determined to be machine-associated, e.g. gel anomalies, samples will be automatically re-run at no extra charge to the client.

 

If the failure is determined to be sample-associated, we will not repeat the run at no charge to the client, but we can provide consultations to the client including a suitable protocol that may produce better Gene Scan results.  Our goal is to give you the highest quality of microsatellite analysis data possible, considering the sample quality.